Unit 3,9c, Thorpe Close, Banbury, Oxfordshire, OX16 4SW
01295 250103 Email:

Freechoice Group – Privacy Policy

Freechoice Group is committed to protecting your privacy and we comply with the new regulations under the General Data Protection Regulations (GDPR) (Regulation (U) 2016/679).

This privacy policy applies to personal information about:

  • Our customers who we supply services and products to
  • Our suppliers
  • Our sub-contractors

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.See below for details of how we may use your personal information. If you use our services, we may use your personal information in the following ways:

Customers: The personal information we collect about you and how we use it

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

What is personal information?

  • to respond to your enquiries;
  • to keep you informed about our products and services;
  • to process your order and to follow up on orders that are not completed;
  • to arrange visits to your home (e.g. to carry out a survey or installation);
  • to notify you about important changes or developments to our site or services;
  • to manage deliveries, returns and refunds;
  • for product liability purposes;
  • to deal with enquiries and complaints;
  • for claims management and insurance purposes; and
  • for record keeping purposes.

Suppliers: The personal information we collect about you and how we use it

If you supply products or services to us, we may use your personal information in the following ways:

  • for order processing and management;
  • to manage deliveries, installations, returns and refunds;
  • for product liability purposes;
  • to manage your account, including conducting credit and other background checks where applicable;
  • for market research purposes;
  • to notify you about important changes or developments to our websites or services;
  • for supply chain management;
  • to deal with enquiries and complaints;
  • for claims management and insurance purposes; and
  • for record keeping purposes.

Keeping You Informed Call Recording

Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:

If you have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon. For instance we will inform you if your warranty is soon to expire and will send you details of how to renew.

If you are a supplier and you have any questions about how we use your personal information, please contact us.

  • training and quality control;
  • as evidence of conversations; and/or
  • for the prevention or detection of crime (e.g. fraudulent claims).Some of the information we collect is provided by you voluntarily (and therefore with your permission) for instance if you call our office with an enquiry. Information about may have been passed to us from your local council.The remainder of the information is collected for our legitimate business purposes, which include:
  • If you purchase items/services from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

Legal Basis for Processing

  • To keep in touch with current, past and prospective customers
  • To manage our supply chain and the relationship with our suppliers
  • To protect and defend our rights

Information we need to collect in order to provide our services

  • Customer Names, Addresses, email addresses, phone numbers.
  • Supplier Names, Addresses, email addresses, phone numbers, bank details.


We will retain your personal information for as long as needed for the legitimate business purposes described above.

If you make a one-off purchase/one-off service, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

Working with Service Providers

Like most organisations, we engage service providers to run our website and IT systems, as well as the use of some sub-contractors. We also work with a large number of suppliers who provide products and delivery services to us.

We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers we will put in place contracts which require the service provider to protect the information and keep it secure.

Other Disclosures

Your personal data may be disclosed to the following third parties for the purposes described above:

  • tax, customs and excise authorities
  • regulators, courts and the police
  • fraud screening agencies
  • central and local government
  • insurance companies
  • other professional advisors – We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.
  • We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.

Transferring information to other countries

Freechoice Group does not transfer your personal data outside the European Economic Area (EEA).


We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through emails and the information we collect and store about our customers.


Log files record all requests for files on this website’s servers. These include all the content which makes up the pages of the website. The log files do not capture or contain any personal information.

Our website contains hyperlinks to websites owned and operated by third parties (that is, not by Freechoice Property Services Ltd). We do not accept any responsibility for the privacy and other practices of those third party websites – your use of those websites is at your own risk.

Website analytics

Freechoice Property Services Ltd uses website analytics to gather and analyse information about our visitors. We do this is to improve our website to better meet the needs of our visitors. The analytics do not, in themselves, identify any individual person or personal details. We use this information to understand:

  • How you found our website (e.g. from search results, a hyperlink, directly typed URL)
  • Which page you arrived on, your ‘path’ through the website, and the page you left from
  • What device and browser you were using (e.g. iPad, Safari, iOS)
  • Your location (though this is actually the location of your ISP or one of their datacentres)
  • Search terms used to find our website
  • The popularity of our pages
  • Any files which were downloaded

Cookies Policy

Freechoice Property Services Ltd uses cookies on this website. Websites we link to also use cookies, but they are not set by this Freechoice Property Services Ltd website.

A cookie is a small file which asks permission to be saved in your browser. If your browser settings allow, the file is added. Cookies can help the website analytics record which pages you visit, remember your preferences, aid navigation though a website if you are logged in, or remember what you have in your shopping basket.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Further sources of cookie and privacy information

Google cookie information video http://www.google.co.uk/goodtoknow/data-on-the-web/cookies/

Aboutcookies.org – changing your browse’s cookie settings http://www.aboutcookies.org/default.aspx?page=1

Youronlinechoices.com – behavioural advertising and privacy information http://www.youronlinechoices.com/


Changes to this policy

This Policy was reviewed on 24/05/2018 – Any changes to this privacy policy will be posted here. Please refer back to this page regularly.


If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner:

Information Commissioner’s Office